Last Updated: May 2025 Effective: May 1, 2025

Privacy Policy

Web Pinnacles is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

Overview

Your Privacy Matters to Us

Web Pinnacles (“we,” “our,” or “us”) operates webpinnacles.com and provides digital marketing services including Paid Advertising, Local SEO, Funnels & CRM, Conversion Rate Optimization, and Appointment Setting. This Privacy Policy applies to all information collected through our website and services.

By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our site and services.

Jump to a Section

Information We Collect · How We Use It · Data Sharing · Cookies & Tracking · Your Rights · Security · Contact Us
Section 1

Information We Collect

Information You Provide Directly

When you contact us, book a consultation, or engage our services, we may collect:

  • Full name, business name, email address, and phone number
  • Business goals, marketing objectives, and project details you share with us
  • Payment and billing information (processed securely via third-party payment providers)
  • Communications including emails, messages, and call notes

Information Collected Automatically

When you visit our website, we automatically collect certain technical data:

  • IP address, browser type and version, operating system, and device type
  • Pages visited, time spent on pages, links clicked, and referring URLs
  • Geographic location (city/region level only, derived from IP address)
  • Interaction data collected via cookies, pixels, and analytics tools

Information from Third-Party Platforms

When we manage your advertising campaigns or marketing accounts on your behalf, we may access data from platforms including Google Ads, Meta Business Suite, TikTok Ads, Calendly, GoHighLevel, and others. This data is processed solely to deliver the agreed services and is governed by both this policy and those platforms’ own privacy policies.

Section 2

How We Use Your Information

We use the information we collect for the following purposes. We do not sell your personal data to third parties.

📋 Service Delivery

To run your paid ad campaigns, manage your SEO, build funnels, operate your CRM, and set appointments on your behalf.

📈 Performance Reporting

To prepare weekly and monthly reports, track KPIs, and demonstrate campaign results and ROI.

💬 Communication

To respond to your inquiries, send service updates, schedule calls, and share relevant information about your campaigns.

🔍 Optimization

To improve our website, refine our service offerings, and identify better strategies to grow your business.

🔒 Legal Compliance

To meet legal obligations, enforce our agreements, and protect the rights and safety of our business and clients.

📧 Marketing (Opt-In)

To send newsletters, case studies, or promotional materials — only with your consent, and you may opt out at any time.

Controller vs. Processor: When you are a client and we manage marketing activities on your behalf, you are the Data Controller and we are the Data Processor. We act only under your instructions. When you visit our website, we act as the Data Controller for that interaction.

Section 3

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

PLATFORMS

Advertising & Marketing Platforms

We use Google Ads, Meta, TikTok, and similar platforms to run campaigns. These platforms receive targeting data (audience segments, pixel events) governed by their own privacy policies. We do not share your personal contact details with these platforms.

TOOLS

Service & Analytics Tools

We use tools such as Google Analytics, Calendly, GoHighLevel, ClickFunnels, Mailchimp, and Zapier to operate and improve our services. These providers are contractually required to protect your data and may only use it to provide services to us.

LEGAL

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or the safety of our team and clients. We will notify you where legally permitted to do so.

BUSINESS

Business Transfers

In the event of a merger, acquisition, or sale of assets, client data may be transferred as part of that transaction. You will be notified in advance and given the opportunity to opt out.

Section 4

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and to support our advertising activities.

These cookies are required for the website to function properly. They enable core features such as navigation, page security, and form submissions. These cannot be disabled.
We use Google Analytics to understand how visitors interact with our website — pages visited, time on site, and traffic sources. This data is aggregated and anonymized. You can opt out via the Google Analytics Opt-out Browser Add-on.
We deploy tracking pixels from Google Ads and Meta (Facebook/Instagram) on client websites to measure ad performance, enable retargeting, and build custom audiences. These pixels collect behavioral data governed by Google's and Meta's respective privacy policies. You may opt out through Google Ad Settings or Meta Ad Preferences.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may impact website functionality. You can also use browser extensions such as Privacy Badger or uBlock Origin for more granular control.
Section 5

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal obligations.

Data Type Retention Period
Website visitor data Up to 26 months (Google Analytics default)
Prospect / lead data Until consent is withdrawn or 2 years of inactivity
Active client data Duration of engagement + 3 years
Financial & billing records 7 years (legal/tax compliance)
Marketing campaign data Deleted within 30 days of service termination

After the relevant retention period, data is securely deleted or anonymized. You may request earlier deletion as described in the “Your Rights” section below.

Section 6

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data. We honor these rights for all users, regardless of jurisdiction.

You have the right to request a copy of the personal information we hold about you, including what categories of data we collected, where we obtained it, and who we’ve shared it with. We will respond within 45 days of a verified request.
You may request that we delete your personal information. We will honor this request subject to legal exceptions — for example, we may need to retain financial records for tax compliance or data required to complete an active service agreement.
If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Please contact us with the specific information to be corrected and we will update it promptly.
You may opt out of receiving marketing communications from us at any time by clicking “unsubscribe” in any email we send, or by contacting us directly at hello@webpinnacles.com. Opting out does not affect communications necessary for service delivery.
We do not sell your personal information. However, the sharing of data with advertising platforms (for retargeting) may qualify as “sharing” under the CCPA/CPRA. California residents may opt out of this sharing by contacting us at hello@webpinnacles.com.
We will never discriminate against you for exercising any of your privacy rights. You will receive the same quality of service regardless of whether you opt out of certain data practices.

To exercise any of these rights, contact us:

hello@webpinnacles.com
Section 7

Data Security

We take the security of your data seriously and implement technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure.

🔒 Encryption

All data transmitted to and from our website is protected using SSL/TLS encryption. Sensitive data at rest is stored with encryption.

👤 Access Controls

Access to client data is restricted to authorized team members who require it to deliver services. We use role-based permissions and strong authentication.

📄 Secure Platforms

We use industry-standard, reputable platforms with their own robust security frameworks including Google Workspace, GoHighLevel, and Calendly.

🚨 Breach Response

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by applicable law.

No method of transmission or storage is 100% secure. While we strive to protect your data using commercially reasonable means, we cannot guarantee absolute security.

Section 8 & 9

Children’s Privacy & Policy Updates

👤 Children’s Privacy

Our website and services are directed at businesses and adults aged 18 and older. We do not knowingly collect personal information from individuals under 13 years of age. If we become aware that we have inadvertently collected data from a child, we will delete it immediately. If you believe we have collected data from a minor, please contact us at hello@webpinnacles.com.

📋 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the “Last Updated” date at the top of this page and notify active clients via email. Your continued use of our website or services after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

🌍 International Data Transfers

Web Pinnacles is based in the United States. If you are accessing our services from outside the US, your information may be transferred to and processed in the United States. We take steps to ensure that any such transfers comply with applicable data protection laws.

Contact

Privacy Questions?

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information is handled, please reach out to us directly.

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Address

700 North St Mary’s Street, San Antonio TX 78205

We aim to respond to all privacy-related requests within 5 business days and will fully resolve requests within 45 days.

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